Privacy Policy

We understand how important it is to protect your personal information. Our practices comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect and use personal information that you provide to us when using this website.

By accessing or using our website, you agree to the terms of this Privacy Policy.

From time to time, we may update or amend this Privacy Policy at our discretion. We encourage you to check this page regularly to stay informed about any changes.

This Privacy Policy applies to all interactions with us, including services, transactions, and communications. We collect and store personal information as needed to operate our business and deliver our services. If you choose not to provide certain information, you may not be able to access or use some of our services in full.

This Privacy Policy describes how Pup Safari (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website. We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. What Personal Information We Collect
When you interact with our site, we collect certain information to ensure a smooth and secure experience:

Order Information: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number.
Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.
Usage Information: We collect information about how you interact with our site, such as pages visited, time spent, and referring websites.

2. How We Use Your Personal Information
We collect your personal information so that we can provide you with the products, services or information that we supply. We may also make you aware of new and additional products, services and opportunities available to you. We may contact you by a variety of measures including, but not limited to, telephone, email, SMS, WhatsApp, or mail.

Sometimes we collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us.

3. Sharing Your Personal Information
We do not sell your Personal Information. We only share it with trusted third-party service providers who help us operate our business and serve you better. These include:

E-commerce Platform Providers: Our store is powered by an e-commerce platform that processes your data on our behalf.
Payment Processors: To securely process your payments.
Shipping Carriers: We share your name and address with our shipping partners, such as Australia Post, to deliver your order.
Analytics and Marketing Services: We may use services like Google Analytics to help us understand how our customers use the site. You can opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use cookies to provide a better browsing experience by remembering your actions and preferences (such as items in your shopping cart). We also use cookies to gain insights into site traffic and interaction.

5. Data Retention
When you place an order through the site, we will retain your Order Information for our records unless and until you ask us to delete this information. Device and usage information may be retained for analytics purposes.

6. Your Rights
In accordance with the Australian Privacy Principles, you have the right to access the personal information we hold about you, to correct any inaccuracies, and to request that your personal information be deleted. If you would like to exercise this right, please contact us using the information below.

7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@pupsafari.com.au.

Address (no public access): 36 Somerset St, Stanhope Gardens NSW 2768